Skip to main content

SCNX Refund policy

How to cancel your subscription

Your SCNX subscription can be canceled at any time in your dashboard. After cancelling, you'll still continue to have access to premium features until the end of your current billing cycle.

We understand that you may not love everything that you purchase. However, due to the nature of our hosting service, we have a no refund policy. We do not provide refunds for reasons as:

  • Failing to cancel before your subscription renews.
  • Unused time.
  • Change of mind.
  • Your Discord Account, Discord Server, SCNX Server or SCNX Account getting disabled due to violation of Terms of Service or other policies.
  • Testing of paid features. You can use our free trial to explore paid features.
  • Your Discord server being transferred to a different owner or losing access to the server you upgraded for.

However, we do offer some voluntary refunds if you are unable to use or access our service for a prolonged period as a result of technical issues. Follow the instructions below to request a refund.

Please note that all refund requests submitted will be carefully reviewed on a case-by-case basis and eligibility is determined at our sole discretion. As per our Terms of Service, we are not required to offer refunds, except where required by law.

How to request a refund​

warning

If you purchased via an Authorized Reseller (such as Paddle), please contact them to request a refund. You can find the contact details in our Authorized Reseller List.

To request a refund, contact our billing team by emailing us to [email protected]. Please include your subscription or invoice ID, so we can process your request without delays.

Note for EU customers​

For customers in the EU, you have a right to withdrawal from contracts within 14 days. Find our legally required right of withdrawal notice here. However, when purchasing a product or service on SCNX, you are asked to waive your right of withdrawal to get immediate access to the digital good. This means that you instruct us to immediately start fully fulfilling your contract. By doing so, you waive your legal right of withdrawal. As such, you are unable to use this right after purchasing on our platform.