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ScootKit Compliance Hub

Your central resource for policies, legal documents, and compliance information

Welcome to Our Compliance Hub

This compliance hub serves as your comprehensive resource for understanding our policies, legal obligations, and service agreements. We believe in transparency and making our compliance documentation easily accessible to all users.

Whether you're a customer, partner, or community member, you'll find all the information you need about how we handle data, protect your privacy, and maintain service standards.

Quick Access to Key Resources

Navigate to the most important compliance and policy sections

Legal Documents

Privacy policies, terms of service, and other legal documents applicable to all ScootKit services.

SCNX Resources

Policies, service agreements, and resources specific to our SCNX Discord bot platform.

Featureboard

Terms of service and documentation for the Featureboard feedback and feature request management service.

Community Guidelines

Rules and guidelines for participating in ScootKit community spaces and Discord servers.

Corporate Policies

Internal policies, procedures, and guidelines for ScootKit operations and corporate governance.

Events & Updates

Information about special events, promotions, and important service updates.

Quick Actions

Need immediate assistance? Select the action that applies to your situation

Content Removal Appeal

If your content was removed, you can appeal the decision here.

Appeal Removal

TCO Contact Point (EU)

Terrorist content reports only - EU Regulation 2021/784. Misuse will be reported.

Report Violations

Report content that violates our terms of service or community guidelines.

Report Content

Law Enforcement

Official legal requests from law enforcement agencies.

Submit Request

Security Vulnerability

Report security vulnerabilities or privacy concerns in our services.

Report Issue

DMCA / Copyright

Report copyright infringement or submit DMCA takedown notices.

File Claim

Account Support

Get help with account-related issues, access problems, or technical support.

Get Support

Billing Disputes

Report billing issues, payment disputes, or request refund information.

Contact Billing
Emergency or Urgent Matters: For urgent legal matters, child safety concerns (CSAM), or immediate threats, contact [email protected] with "URGENT" in the subject line. We maintain a zero-tolerance policy for illegal content and work with law enforcement agencies worldwide.

TCO Contact Point - Regulation (EU) 2021/784

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Our Compliance Principles

Transparency

We maintain open and clear communication about our policies and practices.

Privacy First

Your data protection and privacy are our top priorities in everything we do.

Legal Compliance

We adhere to all applicable laws and regulations including GDPR and DSA.

Accountability

We take responsibility for our services and are committed to fair practices.

Additional Resources

Service Provider Agreement

Review the service provider agreement for SCNX services

Authorized Resellers

Information about authorized resellers of ScootKit services

Refund Policy

Learn about our refund policy and procedures

Commercial Usage

Guidelines for commercial use of SCNX services

EU Digital Services Act (DSA) Notice

As a micro-enterprise, ScootKit UG (haftungsbeschränkt) is exempt from the obligation to provide an internal complaint-handling system (Art. 20 Regulation (EU) 2022/2065) or participate in out-of-court dispute settlement (Art. 21 Regulation (EU) 2022/2065). However, if you believe a decision was made in error, please submit an appeal directly to us so we can review the matter.

Frequently Asked Questions

Find answers to common questions about our compliance and policies

Need Help?

If you have questions about our policies or need assistance with compliance matters:

Customer SupportContact Safety Team